Commercial Terms

Pilot terms + cancellation policy.

Concise commercial terms for paid pilot rollouts and production plans. Use this page as the shared baseline before checkout.

Last updated: February 10, 2026 (UTC)

Onboarding Sprint scope (2 weeks)

  • One scoped support workflow (for example refund, cancel, return, or trial).
  • Kickoff fit check, integration checklist, KPI baseline/target, and rollout plan.
  • Weekly scorecard readout and production rollout recommendation at sprint close.

Pilot payment, cancellation, and refunds

  • Onboarding Sprint fee is billed up front as a one-time payment.
  • If customer moves to a paid production plan within 30 days, decide applies a one-time $1,500 sprint credit to the first production invoice (manual invoice credit).
  • Full refund is available if canceled within 48 hours of payment and before kickoff starts.
  • No refund after kickoff begins or sprint deliverables are sent.
  • If decide cannot start kickoff within 5 business days after completed intake, customer may request a full refund.

Production billing terms

  • API Starter: $299/month or $2,868/year (annual prepay), up to 10,000 decisions/month.
  • API Team: $1,199/month or $11,508/year (annual prepay), up to 50,000 decisions/month.
  • API Enterprise: from $3,999/month (or contract), up to 200,000 decisions/month baseline.
  • Queue-in-a-Box and burst packs can be purchased separately (checkout or scoped quote).
  • Cancellation applies to the next billing cycle (cancel before renewal date).
  • No prorated refunds for partial month after a cycle starts.
  • Commercial plans include support/SLA and audit export controls per agreed scope.

Questions or custom procurement terms: [email protected].